General FAQs

A: Your profile login credentials are the same username and password that you setup when applying for membership.

If you are already logged in, you can change the password on your account by accessing your Profile page. The drop-down under your avatar/profile picture in the upper-right corner has the Profile page link. Next, select the pencil icon beside "Member Information (View/Edit)" to access the database of all your membership information.

In this secondary database profile view, the "My Profile" tab has a drop-down menu that includes "Change Password" which will provide an email submission for password reset.

A2: If you have forgotten your login credentials, you can use the Retrieve Username or Reset Password links on the login page to receive a retrieval email from the system.

If you need further assistance with your login information, please Contact Us.

A: Your Member ID can be found after login, by accessing your Profile page. The drop-down under your avatar/profile picture in the upper-right corner has the Profile page link.

On your Profile page, "Your Member ID is: XXXX" can be found underneath your larger profile picture on the left-hand side.

A: Your invoices can be found after login, by accessing your Profile page. The drop-down under your avatar/profile picture in the upper-right corner has the Profile page link. Once on your Profile page, select the pencil icon underneath "Member Information (View/Edit)" to access the database of all your membership information, including invoices.

In this secondary database profile view, when on the "My Profile" tab you should see a grey box which provides any open balance and a link to "View Invoices."

A: On your Profile page, please select the small pencil icon  beside "Member Information (View/Edit)" on the left-hand side underneath your larger profile picture to access the database of all your membership information, including your contact information.

Scroll down within this secondary database profile view, and you can us the "Edit" button on the right side to change portions of your contact information. Be sure to save any changes you have made. Contact the National Office for any sections that you cannot update.

A: On your Profile page, select the "My Account" tab and choose "Privacy Settings" from the drop-down menu. This will let you control what information is visible to whom.  After you’ve made changes, click the “Save Changes” button at the bottom of the page.

A: Some email hosts have restrictions that limit the receipt of outside emails. Always check your "Junk" folder and mark any NAAHP emails you would like to receive in the future as "Not Junk". Also, please be sure that the following email addresses are all listed as "safe" senders with your organization or in your email client.

• naahp@memberclicks-mail.net - Membership database Renewals/Notifications/Account Information 
• Mail@ConnectedCommunity.org - NAAHP.org website Events/Notifications/Reminders/Contacts
• donotreply@connectedcommunity.org - HLTHPROF 2.0 Emails/New Advisor Forum Emails/Daily Digests
• @naahp.org - NAAHP staff email addresses

A: NAAHP constantly updates its member roster and relies on active emails to communicate. Any change that results in NAAHP’s inability to communicate with a member will cause a temporary block to be placed on the Membership. If you find that your membership is blocked incorrectly, please contact the National Office at naahp.membership@naahp.org.

B: Your password may be incorrect. Please verify or use the online link under the login field to request a password reset email. If the online link does no send you a password reset email, please email the National Office at naahp.membership@naahp.org. They can only reset the password to a Temporary Password and do not have visibility of your existing password.

C: Your username is incorrect. You can retrieve your username using the online link under the login field however this credential can only be changed by the National Office at naahp.membership@naahp.org.

D: Your membership may be lapsed if you did not renew during the annual renewal period from September 1 through October 31. Invoices are automatically emailed to the email on your NAAHP profile. Please review the NAAHP Membership Renewal page for information on renewal and deadlines.

A: Students should be directed to the Find An Advisor page under Student Resources within the "Public and Student Resources" main tab. This page provides steps for students to take to obtain Advising Support.

**The NAAHP National Office does not have health professions advisors on staff.**

A: Click the Member Directory link found within the "Member Resources" main tab. The Directory lets you search for other users based on:

• First and/or last name
• Company/Institution name
• Email address

Switch to the “Advanced Search” tab to refine your search results by:

• City
• State
• Country
• Community
• Education

A: There are several ways to add contacts. When you perform a search in the Directory, you will see an "Add as Contact" button to the right of each person in your search results. Just click this button to send a contact request. If you click through and view an individual’s profile, you can click the contact request link to the right of his or her profile picture.

A: Creating this virtual address book makes it easy to send your contacts messages through the community site to stay in touch, ask questions or even build a referral network. Additionally, when you view another member’s profile, you’ll be able to see any contacts you have in common. You can also choose to let your contacts view certain demographics in your profile that others can't.

A: On your Profile page, select the "My Account" tab and choose "Community Notifications" from the drop-down menu.  On that page under "Notification Settings", there are subscription options as a drop-down menu  within the table, underneath "Discussion Email". Some communities may not have a discussion board so email settings are not configurable.

You can also control your email preferences directly from each individual community by selecting the "Settings" option from the "Community Home" landing page.

For each discussion, you have the following delivery options:

• Real Time: sends an email every time a new message is posted.
• Daily digest: sends one email to you each day, consolidating all of the posts from the previous day.
• No Email: allows you to be part of the group without having emails sent to you. You can still post and read others’ messages by logging into the community site.

A: To respond to a discussion post, please navigate to the discussion post and click “Reply to Discussion” to send your message to the entire community.  To send a message to the only author of the post, please select “Reply to Sender” (located in the "Reply to Discussion" drop-down).  We recommend replying to the sender for simple comments like “me, too” that add little value to the overall discussion; and replying to the entire community when you are sharing knowledge, experience or resources that others could benefit from.

A: Go to the Member Resources tab>>Online Communities>>My Communities and select a discussion community. From the "Discussion" tab in the community, select the "Post New Message" button

A: Yes, please enter a keyword in the "Search" bar located in the main navigation bar of all pages. To refine your search results, please select "Show Advanced Search".

A: Click on the “Discussions” tab within a community. If you see a post you’re interested in, click the subject line which will take you to the entire thread. “Show Original Message” at the bottom of all of the posts in a thread will display the original message that started that discussion.